Frequently Asked Questions

Not just yet, but you’re still fully protected.

Here’s how it works:

 • All of our package holidays are sold through trusted tour operators who do hold their own ATOL licences. That means your money and your holiday are protected under their ATOL cover.

 • On top of that, Medlife Holidays is a proud member of PTS (Protected Trust Services). Every penny you pay goes straight into a secure trust account, so your booking is 100% financially protected.

So while we’re not directly ATOL licensed until 2026, your holiday is always safe, secure, and fully protected when you book with us.

You sure can. Our fully bookable website lets you search, compare and book holidays online 24/7,  including flights, accommodation, transfers, car hire, and more. 

Not at all. While we specialise in holidays to Rhodes and Turkey (where we have our own teams on  the ground), we also offer worldwide destinations including Spain, Greece, Italy, the USA, and  more. 

Possibly! We work with top UK tour operators and have access to exclusive rates and late deals.  Send us a screenshot or link and we’ll do our best to match or beat it. 

Yes – we're flexible. Whether you want just flights, just a hotel, a villa-only stay, or a full ATOL protected package holiday, we can build the right trip for you. 

Everything from cheap beach holidays and city breaks to luxury escapes, villas with pools, family   resorts, and adult-only retreats. You dream it, we’ll find it. 

Absolutely. Whether it’s a group getaway, hen do, or 50th birthday bash, we’ll take care of the  details – including accommodation, transfers, group bookings and excursions. 

We do! Through our sister company Rhodes Wedding Planner (part of the Medlife Group), we help  UK couples plan unforgettable weddings in Greece. Beach views, legal paperwork, and bubbly  included. 

Definitely. We handpick family holiday deals with kids’ clubs, waterparks, interconnecting rooms  and short flight times – because happy kids = happy parents.

Yes – many holidays can be secured with a low deposit, and the balance paid in instalments. Just  ask us to check which offers are eligible. 

We’ll always explain your options clearly. Each operator has different terms, but we’ll make sure  you’re fully aware before confirming. And of course, travel insurance is a must. 

Nope. In most cases, you’ll pay exactly the same as you would online – but with expert help, better  deals, and full protection included.

Yes – we’ll send everything you need, including ATOL certificates, hotel info, flight times and  reminders – via email and WhatsApp, depending on your preference. 

Yes – especially important for our Rhodes and Turkey holidays, where we’ve got local teams ready  to help on the ground. But wherever you’re travelling, we’re just a message away.

Of course. Whether you prefer WhatsApp, email or a quick form on the site – we’re here to help in  the way that suits you best.